Frequently Asked Questions
Shipping
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Ready-to-ship items are shipped on the following business day.
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Handmade-to-order items typically take 3-6 weeks to create, sew, and ship.
This wait can sometimes be longer depending on the volume of requests or if it is an intricate custom design.
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Yes! Once your order has been completed and shipped, you’ll receive an email with shipping details and an estimated arrival time.
returns & exchanges
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Due to health and hygiene regulations, returns or exchanges cannot be accepted for worn outfits.
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Please refer to the sizing chart and measuring guides before ordering. If you still need help, email info@youngpupthebrand.com for sizing advice.
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If you receive a faulty garment, contact Young Pup within two weeks of receiving your order.
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No. Refunds and order cancellations are not offered. All sales are final.
care instructions
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To maintain the life of your Young Pup wares, avoid putting them in the washer or dryer.
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We recommend soaking your items in warm water mixed with a gentle cleaning solution for 5–10 minutes. Rinse in cold water and lay flat to dry.
custom orders
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Yes! We currently offer custom fans, compacts, and bikinis/lingerie.
Get in touch if you have something else in mind! :)
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Custom orders can include alternative fabrics, sizing, hardware, rhinestones, fringe, and personalized designs.
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Please fill out a custom order form on the desired product page:
Young Pup will work directly with you to create your desired design.
Reach out if you’re looking for a custom item not listed.
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Because custom orders require additional planning, design work, and possibly extra materials, added charges may apply depending on the requested design.
currency
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All prices are listed in Canadian Dollars (CAD).
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For international orders, PayPal determines the exchange rate at checkout.
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Yes. You can visit XE Currency Converter for an estimate, though the final amount may differ slightly based on PayPal’s rate.
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Yes! You’ll receive a review request 14 days after your parcel has shipped. Send proof of your positive review by email to receive a 15% discount on your next order.
photos & socials
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Absolutely! Young Pup loves seeing your styled creations.
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Please tag and follow Young Pup on all social media platforms—you may even be featured on the Instagram page!